Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ckg.scoop@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ckg.scoop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
CKG
10279 NW 46th St Sunrise FL US 33351-7963
support@ckgscoop.com
7739961151
http://eepurl.com/i9QE72
Messaging Terms & Conditions
CKG | 10279 NW 46th St Sunrise FL US 33351-7963
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from CKG. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with CKG. CKG reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. CKG also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from CKG again, just sign up as you did the first time and CKG will start sending messages to you again.
Info
For support regarding our services, email us at support@ckgscoop.com or, if supported, text "HELP" to 7739961151 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from CKG, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at support@ckgscoop.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our http://eepurl.com/i9QE72.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
What is Covered:
Mukundastore corp. (“CKG") warrants your product against defects in materials and workmanship when purchased directly from CKG or a CKG authorized reseller.This warranty is extended only to the original end-user purchaser or giftee and shall not be extended to any other person or transferee.
The warranty is valid from the date of retail purchase for as long as the original end-user purchaser or giftee owns the product (the “Warranty Period 3 Years”).
What is NOT Covered:
This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, sharpening, accident, environmental factors, improper storage, or external causes. Unauthorized repair, modification or customization of your product voids this warranty. This warranty does not cover any parts, accessories, or consumables, including spare blades and replaceable attachments. This warranty does not cover products purchased from unauthorized resellers.
What CKG will do:
In the case of a covered warranty defect, CKG will, at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.
How to Submit a Claim:
For warranty service on covered defects during the warranty period, please send letter to this Email:info@ckgscoop.com
Letter must include:
- Order ID (or invoice )
- Description of the defect
- Photo proof the defect
- Your Full Name and Address